Inefficiencies and safety implications of delivering hot drinks to staff working in the open plan office area of Wren Kitchen’s brand-new state of the art manufacturing facility in Hull lead the company to contact Quality Hospital Solutions. Having seen the double boiler Beverage Trolley design and realising their opportunity to incorporate their branding on the side panels, the company purchased 5 bespoke trolleys.
“I found QHS to be very helpful and supportive of us at Wren to get our hospitality going. The trolleys are very well built and very easy to push around. The After Sales service is great, so we will be buying more this year.”
Area Catering Manager
When BET365 opened its new headquarters in Stoke, the company wanted to overcome the inefficiencies in supplying 1000 staff with a quality hot beverage. Static machines were logistically inefficient, as they wanted to serve beverages to their staff at their desk but needed to ensure consistency in temperature and choice. There was no existing beverage trolley available globally with sufficient water capacity and as only single operator trolleys they were too slow for the company’s needs.
Quality Hospital Solutions work with the project team to look cycle time calculations, cooling rates and process studies implementation studies which lead to the design of a bespoke double boiler, double operator trolley.
Bet365 bought 11 customised Beverage Trolleys allowing catering staff to work from each side of the trolley, speeding up the time it took them to deliver a hot cuppa to their call centre staff.
Recognising the importance of good hydration and how providing patients with hot beverages served at their bedside just to their needs, Quality Hospital Solutions was tasked by City Hospitals Sunderland to come up with an innovative idea of how this could be achieved.
The Beverage Trolley was designed, tested, refined and tested again and again by NHS staff until it perfectly fitted their needs. Today the hospital has 36 Beverage Trolleys in operation, delivering the perfect cuppa to their patients’ bedside.
We have introduced the Beverage trolley into our units and it has totally transformed the tea round task. It is so easy to use and look very professional. Company great to work with, listen and design bespoke for your area. Totally recommend.
Urgent Care Group - A&E/AMU/short Stay /Radiology
The Beverage Trolley is a great asset to our carefacility enjoyed by staff and residents alike. Residents now receive one-on-one care and attention whenever they need a hot drink. They also seem to enjoy the drinks a lot more. The staff find drink preparation easier. One member can use the Beverage Trolley to deliver hot drinks to all residents, and they don’t have to stop and re-boil the kettle or carry multiple drinks at once. Feedback is 100% positive.
Ed Munslow, Managing Director
Quality Hospital Solutions (QHS) specialise in providing innovative products and improvements to the NHS and wider care industry. The business is a joint venture between a highly innovative award-winning SME, City Hospitals Sunderland NHS Foundation Trust, and a world leading design and manufacture company. Such a partnership is an advantage, as it provides an ideal platform to capture new ideas which improve patient care yet also drive efficiencies and save money.
QHS innovation may be driven by a specific need, or a bright idea from a NHS or network colleague. We operate as a funnel for innovation, collating ideas from professionals within the NHS to overcome challenges and improve patient care. We also create innovation directly, producing prototypes for unique or improved products. By listening to clinicians, catering teams and other professionals, we develop quality solutions. Solutions that are created with care and tested by the people who need and use them most.
With unprecedented support from the NHS, QHS devise quality solutions and develop products across the NHS and wider care industry. Our business model feeds revenue back into the NHS, investing in innovative new products and processes to help improve the care and safety of patients. If you have a challenge, or an idea, please contact us.